FAQ

Frequently asked questions
How can I book a room?
Just check the availability using the online reservation system, select the type of room required and fill out the booking form. You will receive by return a confirmation of your booking by e-mail.
What time is check in and check out?
Check-in: 14h, check-out: 12h.
Can I leave the room late?
No charge until 13h, ½ night until 15h, 1 night after 15h.
Can I choose the type of bed in my room? (Large bed – two beds)
Yes, in the superior rooms according to the availability during your booking.
Do the rooms have a balcony or terrace? Can I reserve one?
No.
Are there non-smoking rooms?
Yes.
How many storeys does the building have? Is there a lift?
There are 6 floors and a lift until the fifth floor.
Is there air conditioning in the rooms?
Yes, from the 15 May until 1st October.
Is your hotel adapted for the handicapped?
No.
Can you keep my luggage when I leave the room?
Yes.
Is there a safe place to park my car? How much does it cost?
There is a Public Parking near the hotel.
Does the hotel have an Internet or e-mail terminal for guests?
No.

Do you have high-speed Internet in the room for my portable computer? Is it wireless?
Yes, free Wifi.
Do you have a quiet, romantic room? How can I reserve it?
No.
What languages are spoken in Reception?
English, Spanish, Italian and German.
Where may I rent a car?
The reception will show you a rent-a-car agency.
How far away is the Eiffel Tower?
3 km, 45 minutes walking.
How far is the Louvre Museum?
900 meters, 15 minutes walking.
How much does a taxi from the airport cost? How long is it?
A taxi costs around 50-60€ and it takes around 30 minutes.
How is the district where the hotel is?
You are in the heart of Paris, the 1st district, close to all the must-see.
I am traveling to assist at an exhibition in Porte de Versailles: Is it easy to go from the hotel?
Yes, you can take the metro at Concorde in direction to Mairie d’Issy and get off at Porte de Versailles, it takes around 25 minutes.
How can I cancel my reservation?
You will receive a confirmation of your booking through e-mail. On this confirmation, you will find your confirmation code and a cancellation code. Keep these codes carefully as you will need them if you want to cancel. To cancel the booking, just log on our website, then in « Rates and Bookings », click on « Track/Cancel Reservation », then just follow the procedure. You can use this system only if you have respected the cancellation policy on your confirmation.